Customer service
Contact us
For the quickest help with an existing order, include your order number and the email address used at checkout.
Last updated 29 October 2026Customer service
Use the customer-service contact form for questions about an order, delivery or payment.
Please do not send payment-card details in a message.
Before contacting us
For delivery changes, cancellations, quality concerns or non-delivery, contact us as soon as possible. For a product-quality concern, include clear photographs so the florist or supplier can investigate.
Service information
Flower Delivery France provides destination-aware flower delivery information for recipients across France.