Help and frequently asked questions
How can we help?
Find practical information before ordering, or get help with an existing flower delivery.
Common questions
Frequently asked questions
How do I check whether flowers are available?
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Enter the recipient’s destination and preferred date. The available products and delivery options depend on both.
Can I order flowers for delivery today?
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Same-day delivery may be available for eligible fresh flowers ordered before 16:00 (4 pm), local time at the delivery address. Check the exact destination first.
What address information should I provide?
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Use the recipient’s full name, street number, street name, postcode and city. Add building, floor, intercom, company or hotel details where relevant.
Will the flowers look exactly like the photograph?
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Seasonal availability can require substitutions. The product and checkout information should explain the applicable substitution policy before payment.
How can I track an order?
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Open Track order and enter the details requested by the live service. Your confirmation email should also contain the relevant order reference.
How do I contact customer service?
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Use the contact form and include your order number when you already have one. This helps the team identify the order quickly.